Privacy Policy

Effective Date: 30 Sept 2024

SprayGuide is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal data when you use our website and services.

SprayGuide is a trading name and marketing tool of Social Connection Media Limited, registered in England and Wales with company number 14772958. Our registered office is C/O Vantage Accounting, 1 Cedar Office Park, Cobham Road, Wimborne, United Kingdom, BH21 7SB.

By using our website or services, you agree to the collection and use of information in accordance with this privacy policy.

1. Information We Collect

We may collect and process the following information about you:

1.1 Personal Data You Provide

• Contact Information: When you request a quote or register on our website, we collect personal data such as your name, email address, phone number, and postcode.
• Project Information: Details about the service you are seeking, such as the type of spraying services required, the size of the project, and other relevant information you provide in our forms.
• Communication Data: If you contact us via email, phone, or other communication methods, we may keep records of that correspondence.

1.2 Automatically Collected Data

• Website Usage Data: We may collect data about your interactions with our website, including your IP address, browser type, device type, operating system, and browsing behaviour. This information helps us optimize our website and improve the user experience.
• Cookies: We use cookies and similar technologies to enhance your experience, track website traffic, and collect data on user preferences. You can control cookie preferences through your browser settings.

1.3 Third-Party Data

We may receive information about you from third parties, such as:

• Lead brokers who provide us with leads.
• Partners or affiliates who help us provide services to you.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

• To connect you with professional sprayers who can provide quotes and services.
• To send you communications about your quote requests or bookings.

2.2 Marketing and Communications

• To send you promotional materials, newsletters, and offers that may be of interest to you, if you have opted in to receive such communications.
• To provide updates or service-related information that affects your use of SprayGuide.

2.3 Website Analytics

• To monitor the use of our website, identify technical issues, and improve the functionality of our platform.
• To understand trends and user preferences to enhance the overall user experience.

2.4 Compliance with Legal Obligations

We may process your personal data to comply with any applicable legal, regulatory, or contractual obligations.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

3.1 Registered Tradespeople

When you request a quote through our website, we share your project details with qualified sprayers to provide quotes. This may include your name, postcode, and contact details necessary for them to contact you.

3.2 Service Providers

We may share your data with third-party service providers, such as marketing or IT support services, who assist us in operating our website and providing our services. All service providers are bound by data protection obligations and will not use your information for any purposes other than those specified by us.

3.3 Legal and Regulatory Authorities

We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or defend against legal claims.

4. Data Retention

We retain personal data for as long as is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal data is no longer required, we will securely delete or anonymize it.

5. Your Rights

You have the following rights concerning your personal data:

5.1 Right to Access

You have the right to request a copy of the personal data we hold about you and verify how we are using it.

5.2 Right to Rectification

If your data is inaccurate or incomplete, you have the right to request that we correct or update it.

5.3 Right to Erasure

In certain circumstances, you have the right to request that we delete your personal data, provided there is no legal obligation for us to retain it.

5.4 Right to Restrict Processing

You may request that we limit the processing of your data if you believe it to be inaccurate, unlawfully processed, or no longer needed.

5.5 Right to Object

You have the right to object to the processing of your data, including the use of your data for direct marketing purposes.

5.6 Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format to transfer it to another data controller.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

6. Security of Your Data

We are committed to safeguarding your personal data. We use industry-standard security measures, such as encryption and access control, to protect against unauthorized access, disclosure, or destruction of your information.

However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

7. Cookies

We use cookies to enhance your experience on our website. These small data files are stored on your device and help us remember preferences, analyze website traffic, and serve targeted advertisements.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may impact the functionality of certain features on our website.

For more information, see our Cookie Policy.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and, where appropriate, notified to you by email. Please check this page regularly to stay informed of updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our use of your personal data, please contact us at:

SprayGuide (trading as Social Connection Media Limited )
C/O Vantage Accounting, 1 Cedar Office Park
Cobham Road, Wimborne, United Kingdom, BH21 7SB
Email: info@sprayguide.co.uk

By using our website, you agree to the terms of this Privacy Policy. Please ensure you understand how your personal data is collected, processed, and shared.